Update for Our Clients and Partners
In respect of our commitment and transparency to our clients and partners, we wanted to provide an update regarding how the Ceteris team is managing the uncertain and ever-changing times regarding the Coronavirus/COVID-19 epidemic.
At this time, although we have not seen or experienced a significant disruption or degradation in our services, our team is continuously monitoring the situation, adapting our business processes while still maintaining our high level of compliance, and taking every precaution step to mitigate any potential service issues. The health and safety of our employees are of utmost importance to us, and we are committed to taking all necessary steps.
We are working diligently to ensure that we’re doing everything possible to keep our employees safe during this time of extreme uncertainty and are closely monitoring CDC, Federal, State and Local guidance while navigating these evolving circumstances.
Our approach is not changing! Our policy is to always to use the highest level of compassion, empathy and understanding to everyone’s situation. From hardship programs, payment plans and negotiated settlements, all interactions and efforts will be defined by best practices and empathy during a crisis or epidemic like we’re currently experiencing. Our clients should be assured that we will continue to protect their great name, reputation and image that go along with your receivables.
We understand there are a lot of uncertainties and changes on an hourly basis. We have an extensive continuity plan in place for remote access, security, compliance and fiduciary responsibility with regulators and client’s approval if necessary. We are in constant contact with our compliance counterparts at various state agencies for guidance and at this moment do not expect a major disruption in our services we provide.
We value your partnership! We are committed to being successful and exceeding your expectations even during these times of uncertainty and anxiety. Working together as a team with our clients and partners, we’re confident that together we’ll emerge after this epidemic stronger than ever before.
Our hearts and prayers go out to all those impacted by COVID-19. This includes those diagnosed with the virus, their friends and family, those whose jobs and schools have been impacted, health care providers on the front lines, and so many more.