Privacy Policy

SRA and its family of companies are committed to maintaining your trust, values your privacy and recognize the sensitivity of your personal information. We work diligently to protect the privacy of users of our website. We have carefully crafted this privacy policy to address concerns you might have and to assure you that if you give us personal information, we will treat it carefully and appropriately.

Where personal information is required to use or interact with the SRA website, it is our policy that this information — such as your name, postal or email address, or telephone number — is private and confidential. The personal information you provide to SRA is stored in a secure location, accessible only by appropriate staff, and is used only for the purposes for which you provided it, such as to reply to a question or to send requested materials.

We never provide users’ email addresses for third-party usage.

Personal information collected through the SRA website will not be released to third parties except to further the purpose for which you provided it or if such release is required by law.

Our website does not track, collect or distribute personal information about visitors. We regularly compile aggregate statistics that show the number of visitors to our site, the requests we receive for particular information on the site and the Internet service providers that those requests come from. These aggregated statistics are used by internal SRA technical support staff to improve the website in an ongoing effort to provide better information and services to the public. Usage statistics in aggregate form are also provided to the institutions that license content that is delivered on the website.

Like most websites, the SRA site uses “cookies” to allow you to move more quickly through the site. We use this information only for purposes of planning and tracking, as well as assisting the technical function of our site. By understanding how our site is accessed, we can continually improve it to respond to users’ interests. However, SRA cannot control the use of cookies by advertisers or third parties hosting data for SRA. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allow you to deny or accept the cookie feature. Please note that cookies may be necessary to enable you to use certain features on the SRA site.

Consumer Complaint Contact Info:
Tom Stone, Compliance Manager
28820 Mound RoadWarren, MI 48092

California Residents

The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person other than your attorney or spouse about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities you may contact the Federal Trade Commission at 1-877-FTC-HELP or

Nonprofit credit counseling services may be available in the area.

California Resident Privacy Act (CPRA):

You have the right to know what personal information is being collected about you, to know if your personal information is sold or disclosed and to whom, to say no to the sale of personal information, to access your personal information, and to equal service and price. Federal and state laws prohibit us from disclosing information about your debt to third parties unless as otherwise permitted for the purpose of servicing your account or when required by law. Personal information is collected solely for the purpose of debt recovery and remains part of our records until we determine the information is no longer needed, or as otherwise required by law. We restrict access to nonpublic personally identifiable information about you to those employees determined by us to have a need to know the information. We maintain strict physical, electronic, and procedural safeguards to protect your information. We do not sell and will not sell your personal information. We do not provide services or products to consumers that would involve consumer pricing.

We may collect the following categories of Personal Information:

  • Identifying Information;
  • Personal Information categories listed in California Customer Records Statute;
  • Protected classification characteristics under California or Federal law;
  • Commercial information;
  • Geolocation data;
  • Sensory data;
  • Professional or employment-related information;
  • Non-public education information (per the Family Educational Rights and Privacy Act;

The California Consumer Privacy Act (CCPA) provides California consumers specific data privacy rights along with control over their personal information which includes the right to know, delete, and opt out of the sale of personal information that businesses collect. The act also provides additional protection to minors. This policy applies to all California consumer accounts that are placed with SRA Associates for collection purposes.

SRA Associates does not sell or share consumer information with any business or individual for any purpose. Information obtained from consumers is used in our attempts to collect a debt placed from SRA’s clients and that information is only used for that purpose. 

SRA staff are not permitted to collect or share consumer information for any reason that is outside of the purpose of collecting a debt that is owed by a consumer for an account placed with our office. It is a violation of SRA policy for an employee to use consumer information for any reason other than collecting a debt placed with our office.

You may read our Privacy Policy at or request a written copy by contacting us by mail at: 28820 Mound Road, Warren, MI 48092 or by calling us at (888)-925-9522.

Privacy Policy Changes

SRA Associates may change this Privacy Notice at any time. Notice of any new or revised Privacy Notice, as well as the location of the new or revised statement, will be posted on the website after the change. It is the obligation of users visiting the website before the change to learn of changes to the Privacy Notice since their last visit.